Part 1: Discuss verbal and non verbal language. How do you read and interpret each element when communicating. Do you tend to focus on what is coming out of someone’s mouth or how it is said? Why?
Verbal language is what is heard coming from a person’s mouth. It’s the words that a person says. Non verbal language is what I see or feel from a person despite words being said or not said. I don’t hear non verbal communication however I feel non verbal communication. For example, a person can tell me they are bored by saying the words “I am bored”. That same person can also tell me they are bored by using nonverbal communication such as tapping their fingers, yawning, eyes being unfocused and etc. Both forms of communication say the same thing. The nonverbal may be louder not in volume but in impact. I can really see how bored the person is by their actions. As the saying goes “actions speak louder than words”.
I usually read more into a person’s non verbals as opposed to verbals. Sometimes the verbals lie but the non verbals usually tell the truth. I can tell a person that I am not tired but my yawning can tell you otherwise.
If I do chose to focus on the verbals as opposed to the non verbals, I look at how a person said something as opposed to focusing on what a person said. A nice remark isn’t a nice remark if it’s not said in a nice way. Screaming “have a nice day” then hanging the phone up on me isn’t nice. Despite the remark itself being a nice one if it isn’t nicely put then it’s not nice. I tend to focus on the how something is said before the what it said.
Part 2: What does it mean to truly listen? Discuss the importance of listening, verbal and non verbal language when communicating.
To truly listen means to take the time to hear what person is trying to say. It means to genuinely take in what a person is saying. Let it affect you. It also means that you are not talking. It is impossible to talk and listen at the same time. So to truly listen, the listener is quiet. Not thinking of a response but rather taking in all that the person who is talking has to say.
Listening is important. It is the only way one can formulate an authentic response. If I am not listening to what you are saying I can answer, respond, deduce or even have an opinion. One can have an opinion or a reaction to something that they have not totally heard and let affect them.
Verbal and non verbal communications are both important because both are helpful in telling the story. If asked someone to tell me what they did today, the total of both forms of communication is what tells me really how there day was. The words tell most of the story but the eye movements, hand movements and voice inflection all are additives that help communicate the bottom line.